1. We understand that sometimes things don't quite fit or match your expectations. You have 14 days from the delivery date to return or exchange any items you've purchased for a refund or exchange.
2. If you’re not happy with the size of the product purchased, or change your mind regarding the color you picked, we’ll be happy to exchange it for you. If you don’t like our product, we’ll refund the same. Please note that items that have been used or had their tags removed unfortunately cannot be refunded or exchanged.
3. Please note exchange is applicable once per item.

Please note: The returns are not applicable on Sunglass, boxers and flat store items

You can easily initiate a return or exchange request through our website.

Open the website, go to your profile, and select ‘Return/Exchange’ to begin the process.
Please make sure the product is packed in its original packaging with tags intact, and hand it over to our courier partner at the time of pickup. Once the item reaches our warehouse and passes quality inspection, we’ll promptly issue a refund or process the exchange.

We regret to inform you that we are unable to accept returns after 14 days from the delivery date.

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, please notify us within 24 hours of delivery. Additionally, kindly email us a photograph of the damaged or defective product to Bearhouseae@myomnis.com

For all return requests, our delivery partners attempt a maximum of 2 reverse pickups. Your return request may be marked as "pickup-exception" or cancelled for the following reasons:

1. The delivery partner was unable to contact you.
2. Difficulty in locating your address.
3. Incorrect phone number or incomplete/wrong address provided.

If the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if the return order still isn't picked up after 1 more attempt due to the reasons mentioned, the order will be cancelled.To avoid this situation, we kindly ask that you answer calls from our delivery partners promptly. If the initial pickup attempt fails, please respond to messages from the delivery partner to arrange a new pickup time. If your return request is cancelled due to insufficient attempts, please reach out to us via email or phone, and we'll be happy to assist you further!

1. It is advisable to verify the shipment status once it has been handed over to the pickup agent. The status typically transitions will show “Return picked up”
2. If the status remains unchanged or shows canceled after pickup, please contact our Customer Support Team within 24 hours of the actual pickup date. Provide the following details for assistance:
3. Pickup executive’s contact number
4. Screenshot of the courier details
5. Call recording with the pickup executive (If available)

Your order will be processed within 1 business day. Once dispatched, you will receive tracking details via email. Please note that these timelines are estimates provided by our delivery partners, and unforeseen circumstances may cause delays.

A shipping fee of AED 15/-is applicable on all orders below AED99.

We usually ship out all orders that we receive within 1 business day, you will receive a notification via email with details of the delivery partner and tracking ID. Additionally, you can track the status of your order on The Bear House Website.

According to our policy, packages cannot be opened for inspection before acceptance. You may accept the package and contact us if you have any concerns.

Please email Bearhouseae@myomnis.comwith unpacking footage within 24 hours of delivery if necessary.

If your tracking information shows that your package was delivered, but you can't find it: Check your phone for any notifications about attempted delivery. In the unlikely event of you are not being able to locate your item, please contact us within 24 hours of delivery and we will be happy to help. Please note we won't be able to consider the complaint after 24 hours and in case of OTP verified delivery.

"RTO" stands for Return to Origin. This status is assigned to orders that our delivery partners attempt to deliver but are unsuccessful after a maximum of two tries. Your order may be mar

ked as RTO due to below reasons;
1. Delivery partners are unable to contact you.
2. Difficulty in locating your address.
3. Incorrect phone number or delivery address provided by you.
4. Mismatch in address. After the first failed attempt, the delivery partner will contact you to arrange a rescheduled delivery. If they are still unable to deliver after one additional attempt for the reasons mentioned, the order will be returned to us and marked as RTO.
5. To avoid this, please ensure that you answer the calls from delivery partners and respond to their messages promptly to reschedule delivery after a failed attempt. This proactive communication helps ensure successful delivery of your order.

If it so happens that your order has been RTO'ed without the proper attempts, you can reach out to us on any of the support channels (Call/Email) and we will be glad to help you further.

"RTO" stands for Return to Origin. This status is assigned to orders that our delivery partners attempt to deliver but are unsuccessful after a maximum of two tries. Your order may be mar

ked as RTO due to below reasons;
1. Delivery partners are unable to contact you.
2. Difficulty in locating your address.
3. Incorrect phone number or delivery address provided by you.
4. Mismatch in address. After the first failed attempt, the delivery partner will contact you to arrange a rescheduled delivery. If they are still unable to deliver after one additional attempt for the reasons mentioned, the order will be returned to us and marked as RTO.
5. To avoid this, please ensure that you answer the calls from delivery partners and respond to their messages promptly to reschedule delivery after a failed attempt. This proactive communication helps ensure successful delivery of your order.

If it so happens that your order has been RTO'ed without the proper attempts, you can reach out to us on any of the support channels (Call/Email) and we will be glad to help you further.

To cancel your order, please get in touch with our customer support team at 971554423299 before the order is dispatched. You can also reach us via email at Bearhouseae@myomins.com. Once the order has been dispatched, we regret that we cannot process cancellation requests.

Once the order is canceled, the refund usually gets processed within 1 Business day, further it may take 14 working days for the refunded amount to reflect in your account, as per standard banking procedures.

You will not be able to change the product Size or color once the order is placed, You can cancel the existing order and you can place a new order before the order gets shipped.

To modify the address or contact details of your order, please get in touch with our customer support team at 971554423299 before the order is dispatched. You can also reach us via email at Bearhouseae@myomnis.com. Once the order has been dispatched, we regret that we cannot process modification requests.

Mail us the details of your transaction to Bearhouseae@myomnis.com, we will verify and get back to you at the earliest. Also, we're easily approachable on the phone on our contact number 971554423299.

No, currently we don’t. Shipping is currently provided only within UAE

Shipping charges for international orders are calculated based on the destination region and will be displayed during the checkout process.

We accept Visa and Mastercard.

Track all your orders in one
place under My Orders. Save your addresses and payment modes & use them for a faster, smoother checkout process.

For your ease, we have various
modes of payment. You can useCredit & Debit Cards to place an order.

(Please Note: For all orders below AED99 an additional shipping fee of 15 AED will be applied which is non-refundable.)